Frequently asked questions

How are you different from other eye clinics and larger chains?

Paul is both the Owner and the Optometrist so he is not limited by upper management. This means he can spend the time to focus on what is best for you and your specific requirements.

We pride ourselves in offering a high level of customer service so if you're having difficulty getting used to your new spectacles, we will keep working with you until everybody is satisfied.

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How often should I get my eyes examined?

Even if you have no eye problems, you should still get your eyesight tested every three years for early detection and prevention of common eye disease. General health problems such as diabetes and hypertension can also often be detected by looking at the blood vessels behind your eyes.

You should of course be tested more often if you or your family have a history of eye disease such as glaucoma.
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Do I need to take any precautions before coming in for an eye examination?

The Optometrist will sometimes have to put drops in your eyes that dilate your pupil and give you slightly blurred vision for 3-4 hours. You will be advised beforehand if this is necessary so you can bring a driver with you.
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What about after the examination?

Again, if the Optometrist has used dilating eye drops then you would be more comfortable wearing sunglasses afterwards.
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How much do you charge for a consultation?

We are a privately billing practice which means we do not bulk bill. We will process your Medicare rebate for you on-the-spot at your appointment.

Our comprehensive examination fee is $82.15.

Patients who are eligible with Medicare will receive a $62.15 rebate, so they will only be $20 out-of-pocket.

All new patients sixteen years of age and over will require an Optos retinal scan, as part of our practice policy, at a cost of $50 for adults, $40 for pensioners and $30 for dependents (sixteen years and over). Retina and Macula scans cost $40 for our returning patients and are done at the Optometrists discretion.

Please contact us if you require further information on the cost of your eye exam.
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How often am I due for an eye check with Medicare?

Patients under 65 are due every three years.

Patients aged 65 and over are due every 12 months.

There are some circumstances where a patient is due more often, for instance diabetics are due every 12 months.

If you are due with Medicare this means they will give you a rebate on your appointment fees of $62.15. If you are not due with Medicare they will give you a lesser rebate of $31.15.

If you are unsure whether you are due with Medicare or have any questions, please contact our office.
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How long does a consult generally take?

About 30 – 40 minutes.
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What qualifications does Paul Lagos hold?

Paul has a Bachelor of Applied Science in Optometry and a Graduate Certificate in Ocular Therapeutics, both from the Queensland University of Technology.
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How do you check children’s eyes?

We have special eye charts with pictures and shapes on them for testing children's eyes - they do surprisingly well!
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Can you test baby’s eyes? How?

Yes, an Optometrist can test a baby’s eyes by using eye drops and an instrument called a Retinoscope to bounce light off the back of the baby’s eyes and detect any need for spectacles.
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Do I need to bring my old glasses or contact lenses with me?

Yes, that is always a good idea so we can see if your eyesight has changed or not.
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